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The Role of Contact Centres in the Digital Era

We’ve all been there. Waiting in a queue to get through to an agent while repeatedly being told your call is important. Sound familiar?
Contact Centre as a Service (CCaaS) and digital tools such as chatbots and AI have revolutionised customer engagement for those businesses. However, the companies that make it work still emphasise the importance of a customer-centric approach – improved customer experience will gradually nurture loyal customer bases and achieve growth targets.
Still on hold? While you wait, read our blog about the redefined role of contact centres in the digital era.

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Comms National Award Winners 2023

The team at Start Communications won again at the Comms National Awards for Best SME UC Solution 2023.  The winning solution involved new phones, soft clients, mobile applications, and integration […]

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Benefits of FTTP Broadband

FTTP stands for Fibre To The Premises, and it is interchangeably referred to as ‘Ultrafast’ or ‘Full Fibre’ broadband delivering speeds up to 1Gbps. It is a pure fibre connection […]

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Landline Replacement | PSTN Switch Off

PSTN Switch-Off BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders […]

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Cloud Contact Centre

Many companies are locked into expensive, on-premise contact centre infrastructure that won’t scale. Unlike most Contact Centre solutions, #horizoncontact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.

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