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More than half of your potential new opportunities will go elsewhere if you can’t deliver the first time. The people fielding customer queries need to be properly empowered to assist. Download our latest eGuide and find out how #UnifiedComms can deliver a more productive, profitable, and customer-centric environment for your organisation today: Find out more by clicking here

Even though email messaging and social media are now well established as business communication tools, they augment rather than replace traditional routes such as telephony. As businesses expand, or their current PBX phone system reaches the end of its useful life, they will need to source a replacement, rather than dumping it altogether. Traditional ISDN-based PBX systems are still available,…