Start Communications become Gamma’s latest Partner to be awarded Gold status.
We’ve all been there. Waiting in a queue to get through to an agent while repeatedly being told your call is important. Sound familiar?
Contact Centre as a Service (CCaaS) and digital tools such as chatbots and AI have revolutionised customer engagement for those businesses. However, the companies that make it work still emphasise the importance of a customer-centric approach – improved customer experience will gradually nurture loyal customer bases and achieve growth targets.
Still on hold? While you wait, read our blog about the redefined role of contact centres in the digital era.
The team at Start Communications won again at the Comms National Awards for Best SME UC Solution 2023. The winning solution involved new phones, soft clients, mobile applications, and integration […]
FTTP stands for Fibre To The Premises, and it is interchangeably referred to as ‘Ultrafast’ or ‘Full Fibre’ broadband delivering speeds up to 1Gbps. It is a pure fibre connection […]
There is no one size fits all approach when it comes to ensuring your workforce is set up for success. Businesses are faced with multiple challenges to adapt to when […]
Last week we were delighted to win Sales and Account Management Team of the Year at the 2023 Channel Champions Awards. Channel Champion Teams are recognised and awarded at a […]
PSTN Switch-Off BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders […]
Now more than ever, your business communications are a critical enabler to success. But things are changing in the world of telecoms and your existing telephony solution might become obsolete soon.
Many companies are locked into expensive, on-premise contact centre infrastructure that won’t scale. Unlike most Contact Centre solutions, #horizoncontact provides an easy to use, self-service feature set, for small to medium businesses, at a price point they can afford.
More than half of your potential new opportunities will go elsewhere if you can’t deliver the first time. The people fielding customer queries need to be properly empowered to assist.