Consumer Code of Practice

Consumer Code of Practice

Introduction to our Company and Services

Start Communications delivers communications services to business customers throughout the UK. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you and therefore we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

Purpose of this Code of Practice

This code informs you about our products, services, customer care policies and where to find information about our charges and terms and conditions. We have prepared it in line with guidance published by Ofcom on 15 August 2003.

How to Contact Us

Please contact our Support Team or your Account Manager. They are available Monday to Friday between the hours of 09:00 and 17:30 by:

Telephone: 01444 719300
Post: Start Communications, Danworth Farm, Cuckfield Road, Hurstpierpoint, West Sussex, BN6 9GL

Our Commitment to You

We are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose those providers carefully to ensure that you get a high-quality service.

We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.

Our Products and Services

We provide the following products and services:

  • Hosted Telephone Systems
  • Fixed Line Voice Calls and Lines
  • Data Connectivity
  • Mobile Services
  • Security Services
  • Contact Centre Solutions
  • Collaborative Solutions

For more details on any of our products and services, or to place an order, please contact our Sales Team on 01444 719300.


We work to the principles in the British Code of Advertising, Sales Promotion and Direct Marketing, which are set out on the website

Terms and Conditions

When you subscribe to a service from Start Communications, we will send you our Standard Terms and Conditions and ask you to sign a contract, if applicable. If you have any questions, please phone our Customer Service Team on 01444 719300. We may carry out a credit check as part of our assessment procedures. For details of our Terms and Conditions please click here.

You should note that these terms and conditions are specific to the service being supplied. If you are unsure about which terms and conditions apply to your contract, please contact our Support Team on 01444 719300.


In the unlikely event that you should wish to cancel the service we provide, you should write to us or email us at the address below telling us what you wish to cancel and when you wish it to be effective. There may be a charge for early termination of your contract, and this will be explained to you. Early termination charges are also set down in your Terms and Conditions documentation.

Faults and Repairs

If you experience a fault with any of our services please call our Customer Service Team on 01444 719300. Details of our Service Level Agreement can be found here.

Price Lists

Our pricing structure is available from our Customer Service Team on 01444 719300. We will write to you in advance if we change the pricing structure on your products and services. Your own particular tariff can be obtained by emailing our Customer Service Team on


Bills are usually sent on a monthly basis, but we may send you a bill at any time. Terms of payment will be detailed in our terms and conditions. Payment will be collected by direct debit.

If you have difficulty paying your bill, please contact our Accounts Department on 01444 719300 and we will try to arrange a different method of payment. We will do all we can to help our customers to manage their bills and avoid disconnection.

Number Porting

Start Communications recognise that keeping your existing telephone numbers may be important to you. If you move your business to us and wish to keep the number that you have with your old provider, we will arrange it if you ask us. We will work with you to ensure that the services are switched over at a convenient and appropriate time. For more information, please call our Customer Service Team on 01444 719300.


For details of our Complaints Procedure please click here.

Nuisance Calls

We take the problem of nuisance calls and malicious communications very seriously. We tackle it by working closely with the police and others in the communications industry. If you have been a victim of this activity, please call the Customer Service Team on 01444 719300 to report the incident and for information on how to deal with it.

Data Protection

We comply fully with our obligations under the Data Protection Act 1998 and our registration number is A8782452.