Recording and Reporting - Start Communications

Recording and Reporting

Recording and Reporting Solutions


Call recording offers valuable advantages to any organisation: maximising customer service, helping with staff training, and ensuring peace of mind when it comes to due diligence.

Our Call Recording is a secure and compliant recording service, custom built for businesses and embedded within a secure core network, offering a reliable way to record all incoming, outgoing and internal calls. With simple user-based pricing, customers can benefit from unlimited recorded calls and no upfront costs.

Do you know how many calls you are getting? Do you know how they are being handled or who is handling them?

Our cloud-based reporting software offers unprecedented insight into how your contact processes are working and how you can optimise them for a game-changing, ultra-responsive customer experience. We offer various service levels, from historic call logging to advanced real-time contact centre services, to suit businesses of all sizes.

Record

Choose to record all inbound and outbound calls, both internal and external, across all devices.

Real-Time Statistics

Report on live calls across all users, groups and sites, to adjust business resources accordingly.

Secure and Resilient

Store recordings for up to seven years for compliance in our highly secure UK based cloud.

Never Miss a Call

Report on unreturned calls in real-time, ensuring that all calls are handled and no opportunities missed.

Cloud Based

No server on site enables multi-site monitoring and supports business continuity.

Display Important Information

Display important call data on office wallboards or by mobile app in real-time or historically.

Other Products


Mobile Call Recording

Record calls from your mobile devices alongside your fixed telephony in a single platform.

ACD Reporting

Monitor and report on employee performance, and identify training areas to enhance team.

Schedule Regular Reports

Save time by scheduling important, regular reports to be automatically emailed to you when required.

Never Miss That Important Call


With only a minimal capital outlay, Recording and Reporting are vital for any business.

Abandoned call recovery ensures that if you do miss a call, you can see instantly if it has been returned.

Monitoring of key extension or call routes to ensure they are working efficiently can be done in real-time, and calls can be listened back to ensure quality customer service at all times.

15

Years Experience

407

Happy Clients

110

5 STAR REVIEWS

Client Testimonials


It is great to have a such a responsive service, something we have not had in a long time with regards to telephony. Start Communications enabled us to make large yearly savings. Highly recommend.
St Barnabas and Chestnut Tree House
Very pleased with the service and professionalism shown by everyone at Start Communications throughout the entire install of a new telecoms system here at Crawley Town.
Crawley Town Football Club
Well what can say, from start to finish Start Communications have been absolutely brilliant! We moved to Start Communication after being let down by our previous provider, the level of service and support they have provided to ensure our business was set up how it should have been have gone well and truly beyond our expectations. I can not recommend them enough! Richard, Kerry, Beverley and the team have been fantastic in organising the switch over and keeping us up to date with the progress every step of the way. A massive thank you from all of us at The Vivid Group.
Vivid Recruitment
We love working with companies who share our core values of great service and a personal touch - that's exactly what we experienced in our dealings with Start Communications. They took an interest and listened to our individual needs, were prepared and efficient, looking to ensure we had a painless move from our old supplier and even advised us on historic issues with them. Really pleased to have started a working relationship with them.
Sutton Winson
  • St Barnabas and Chestnut Tree House
  • Crawley Town Football Club
  • Vivid Recruitment
  • Sutton Winson