Contact Centre Solutions
Easy-to-use, enterprise-grade true Cloud Contact Centre for today’s fast-growing customer focused businesses.
Our solutions combines best in class voice, SMS, chat, email and social media. With a true cloud infrastructure, we operate on a true real-time basis with unlimited scalability and the highest level of resilience and security. Our solutions activate the workforce, empowers businesses and call centres, and informs business leaders to drive exceptional business results and customer experiences.
Hit your service levels and maximise your contact centre productivity by configuring every queue, rule and group. You will see every detail about your contact centre as it happens, meaning you can make a change on the fly.
Social media integration enables you to quickly and easily create a social media channel such as Facebook, LinkedIn or Twitter, within your contact centre, leveraging our industry leading social customer service platform, as a cloud-based solution.
Transform emails into cases, measure response times, service levels and agent productivity with customisable SLAs for each workflow and seamlessly link customer emails with all other contact across any channel, to get a complete picture.
Conversational AI is proven to sell more, while reducing costs. You only know about the customers that contact you, or who are willing to wait to connect with an agent. Do not let any business slip away and generate more sales by letting it speak with the ones that you are not getting to.
Chat delivers contacts to your agents in one smart inbox with full customer engagement history. You can take action in real time to increase sales, improve customer satisfaction and agent satisfaction, and maximise your contact centres efficiency.
Workforce Management is powerful forecasting tool which interprets your history, seasonality, trend analysis and campaigns to predict the future. By being able to create forecasts for any time interval you are prepared to meet the future head-on.
Full PCI DSS integration that is easy to deploy, without the need to make changes to existing systems or processes.
Speech Analytics analyse words, phrases, categories and themes in conversations, happening daily in the contact centre.
Available for many languages, when the caller or agent speaks, our translation engine listens and translates in real time.
Simple, Fast and Powerful
Whether your contact centre is large or small, our Contact Centre solutions provide you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve.
As a pay-as-you-go service, there is no reason you cannot gain the benefits of Contact Centre today. We simply work with you to define your customer experience and provide you with your Contact Centre.
% 5 Star Reviews
Second Average Response
Many years of providing amazing service
It is great to have a such a responsive service, something we have not had in a long time with regards to telephony. Start Communications enabled us to make large yearly savings. Highly recommend.
St Barnabas and Chestnut Tree House
Well what can say, from start to finish Start Communications have been absolutely brilliant! We moved to Start Communication after being let down by our previous provider, the level of service and support they have provided to ensure our business was set up how it should have been have gone well and truly beyond our expectations. I can not recommend them enough! Richard, Kerry, Beverley and the team have been fantastic in organising the switch over and keeping us up to date with the progress every step of the way. A massive thank you from all of us at The Vivid Group.
We love working with companies who share our core values of great service and a personal touch - that's exactly what we experienced in our dealings with Start Communications. They took an interest and listened to our individual needs, were prepared and efficient, looking to ensure we had a painless move from our old supplier and even advised us on historic issues with them. Really pleased to have started a working relationship with them.
Great products and even better service. With us all working from home this year the need for a better telecommunications solution became more important than ever. Wouldn't hesitate to recommend
Richard Place Dobson
Really good experience with Start Communications. They have been a pleasure to deal with and their customer service has been effective and fast so far. They are always at the end of the phone and any issues with or amendments to the phone system are attended to quickly and completely.
The team at Start Communications have done everything they can to make our lives easier. Nothing is too much for them and everyone I have come into contact with has gone above and beyond. The new system that they have put in for us has made our lives so much easier and we cannot thank them enough!
Ryan Asset Management
I was recommended to Start Communications by an IT friend of mine and I'm really thankful to him. Start Communications have sorted loads of solutions for me and my team and they are a real partner to my fast growing business, great bunch of people.
Speedy & professional service under some challenging circumstances due to lockdown & office closures. Always on hand to assist. Very happy with the service.
The team at Start Communications have been fantastic! Start Communications are literally so friendly and helpful it has been great dealing with them. Nothing is too much trouble for them and any requests are dealt with quickly.
I cannot fault Start Communications in any way! Personal, professional, and exceptionally talented.
Southern Generator Hire
We approached Start Communications to setup a community line during the Coronavirus lockdown. They went above and beyond how this is possible technically and set us up in a very short timescale, throughout lockdown Start Communications have been by our side ensuring we have everything we need. An exemplary A plus service.
Dunfirmline West Baptist Church