Downloads | COVID-19 Statement | Start Communications

COVID-19 Statement

In response to the COVID-19 virus outbreak, Start Communications has taken mitigating steps to the pandemic. The health and safety of our people, customers and partners is paramount to us and we are closely monitoring recommendations from public health authorities.

Our business is fully prepared for site closures and remote working, and therefore we view the risk of any disruption to customer services as minimal. All departments and staff are contactable as normal, and have access to the tools to continue to serve our customers.

We are working closely with our technology partners to assure continuity of hardware supply across our products and services, including working closely with Openreach to continue to provide new installations and repairs across the network. As a cloud-only organisation, all configurations changes to hosted telephony services can be completed as normal with no impact on response times or customer service.

As such we remain in a strong trading position; we are well placed and prepared to see this period through and so our customers, partners and suppliers should have confidence in the services that we continue to provide them.