Digital Transformation - Start Communications

Digital Transformation

As we all know, organisations across the world have had to rapidly make the shift towards workforces that are remote and home-based. People need easy access to the digital business tools they need to perform well, wherever they are located. #HorizonCollaborate provides a complete #UnifiedCommunications experience where employees have everything they need to connect, work and share with each other, as well as look after customers.

Today, more so than ever, your business needs to be agile to respond to customers quickly, day or night, and your employees need to be equipped to handle a constant flow of queries across multiple channels. In this new digital age we live in, faster response times can be a key differentiator, helping you stay ahead of the competition and stand out in a crowded market.

Whether internally collaborating with other employees or dealing externally with customers, your business would benefit from a fully-unified ICT environment. By effectively connecting people, applications, clouds and networks, you can transform how quickly and efficiently information is shared, thereby satisfying your customers’ increasing demands as well as improving employee productivity.

Our cloud-based Horizon Collaborate offers instant messaging, presence, voice, video, desktop and application sharing, and document sharing. Driven through a set of end user applications for Windows, Mac, Android and iOS, it enables users to access business communications and collaboration services from their favourite devices – wherever they are. Fully integrated with the award-winning Horizon hosted PBX service, Horizon Collaborate supports all the features and functionality of the telephony service for a true unified communications experience.

Improve the Workplace Experience

With the pressure on for businesses to appear always available to their customers, the technology provided to employees can make all the difference. Employee engagement and satisfaction are vital parts of the employee experience and will have a knock-on effect to the customer. Collaborate works equally well on desktops, mobiles and tablets, so users will have their business communication system available wherever they are.

Streamline IT Operations

Horizon Collaborate provides a range of business communication and collaboration tools, with an emphasis on control and administration through the portal removing the burden from the IT team.
Administrators can quickly configure the system according to the organisation’s changing requirements, whilst employees can manage their communication environment easily through
the desktop client and mobile app.

Reduce Business Costs and Complexity

Through online tools such as Presence, Video Call and Collaboration, business travel is reduced. There is no time wasted switching between diverse apps, or waiting for coworkers to become available. Conversations are on topic and as efficient as possible. Employees can work flexibly through hot-desking, home working or on the move.

Improve Responsiveness

By providing enhanced communication tools that permit users to find the right person and work wherever they are, businesses can improve decision-making, customer interaction and overall efficiency.

Attract the Next Generation of Candidates

With millennials set to be the biggest generation in the workforce, providing the right technology that caters for the way they work is essential. Millennials expect technology to be fast, accessible and on-demand.